Prism Sound Titan

As a professionell I need a converter and pre-amps to give me the best reproduction of the initial source. The Titan does exactly that and I'm beyond pleased with it.
Unfortunately, the 1 Inst input was faulty on my titan so I contacted Prism directly. They immediately understood the situation and helped me contact Thomann so they could send me a new Titan right away, after I confirmed I've sent back the faulty one.

This kind of service is exactly what a costumer need, weather it is a pack of pics for 3 euros or a Titan for 3000 euros.
The Customer service at Thomann really engaged in my situation and did all they could to make me happy, seen and important.
As I need my gear to complete my work and follow deadlines I would have loved to get a new one witihin a blink of an eye but tha'ts not possible....Thomann however did all they could to get as close to that as possible and for that I'm grateful.
Thank You again Thomann and the employees doing their best to make us customers feel special.