I think they sent me a damaged product from the start. The on/off button was pressed in and the tuner wouldn't turn on and off. The box was also torn off, like someone had opened it and just put back the tuner in the damaged box. The package box was unopened so this must have happened before the product was shipped.
When I removed the outer screws to see if the button was not sitting well, I saw that it was broken on the inside. This couldn't have happened during transport, because the button is so small, that it couldn't have been pushed in so hard by accident.
Also, on the inside, there's another screw missing.
I would've posted a photo here if I could, I didn't expect to get an already damaged product, because that damage couldn't have happened during shipping.
I also cannot return the product, because it would cost me much more than the tuner itself.